Intermountain Healthcare

Apply Now

AR/Enrollment Specialist I

Intermountain Healthcare
Meridian, ID Full time
Posted on August 22, 2017
Responsible for providing superior customer service while independently completing Enrollment and Accounts Receivable functions including analyzing, researching, and problem solving. Has a general understanding of enrollment and billing processes and procedures; responsible to resolve customer phone inquiries. Responsible for completing daily reports as assigned. This position in located @ SelectHealth in Meridian, Idaho. Essential Job Duties - Receives incoming calls from SelectHealth customers, both internal and external, and provides superior customer service for routine phone calls that is consistent with company values and quality standards - Resolves customer's issues on the initial call or provides timely follow-up when additional research is required. - Complies with established criteria for response time, handling time, availability, call flow, and production standards. - Certifies knowledge by passing audits. - Stays current on and has a full understanding of Enrollment / Billing policies and procedures to provide accurate and appropriate information. - Moves through multiple complex computer systems with minimal supervision. - Answers questions, takes payments, and educates members and groups regarding billing and payment processes. - Makes routine outbound phone calls to notify members of delinquent accounts or changes in their rates. - Helps members enroll in the online billing and payment system. - Maintains the confidentiality of member's personal information to be compliant with internal confidentiality policy. Maintains customer history in member tracking by entering detailed comments. - Answers questions about eligibility errors and works with appropriate resources to correct any errors. Conference calls with members and marketplaces to request corrections to enrollment. Maintains a basic understanding of CMS regulations. - Processes different departmental routine reports as assigned. - Verifies if customer meets requirements necessary to qualify for a reinstatement review or retro review and fills out required documentation to start the process. - Researches routine issues or concerns and makes suggestions for operational improvements. - Works closely with other departments to correct billing and enrollment errors. Posting Specifics - Entry Rate: $15.33/hour or more, depending on experience - Benefits Eligible: Yes - Shift Details: Full-time, 40 hours per week - Department: SelectHealth - Meridian, Idaho

Apply Now

By clicking on the submit button, your information will be shared with this employer. You may be contacted from time to time regarding other opportunities that become available.