Student Services & Athletic Eligibility Specialist

University of North Carolina at Charlotte   Charlotte, NC   Full-time     Administration / Clerical
Posted on March 15, 2024
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The University of North Carolina at Charlotte is seeking applications for a Student Services & Athletic Eligibility Specialist for the Enrollment Management Department. This is a full-time, permanent staff position. 

Salary: $39,058 - $48,000

Primary Purpose of Position: This position is the specialist for undergraduate curricular change requests and NCAA academic eligibility verification. In this position, the candidate will:

  • Manage and process curricular change requests.
  • Liaison with the Office of Athletics and Athletic Academic Center to conduct initial and continuing academic eligibility assessments of all student-athletes in compliance with NCAA DI rules and regulations.
  • Maintain a database of Banner program codes and the list of faculty/staff members authorized to submit and vet change requests.
  • Update the undergraduate program database to align with the undergraduate academic curriculum.
  • Provide academic history data points on all student-athletes.
  • Complete the academic verifications for club and intramural sports.
  • Continually contribute to iterative process improvement, seeking new methods and technologies for gaining process efficiency and accuracy related to job responsibilities.
  • Develop and maintain effective working relationships with students, parents, faculty, and staff to provide excellent and prompt customer service.
  • Review and correct issues identified through daily data integrity reports.
  • Cross-train with team members to assist as needed during high-volume seasons; and
  • Maintain a high degree of integrity and exercise confidentiality following university policy and local, state, and federal regulations such as FERPA and HIPAA.

Minimum Qualifications: Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Essential Job Duties:

  • Serve as the point of contact and resolution for undergraduate program change requests.
  • Participate in the NCAA academic eligibility review process.
  • Participate, as a team member, in process improvement projects.
  • Complete education verifications for club/intramural sports.
  • Provide excellent customer service.
  • Pursue and participate in professional development to grow the position and self.
  • Support other teams in the Office of the Registrar during peak times; and
  • Review and respond to Salesforce cases in a timely manner.

Preferred Qualifications: Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent. All degrees must be received from appropriately accredited institutions.

Salary and benefits are competitive; interested individuals should apply online at https://jobs.charlotte.edu. Search for SHRA job #003255. Applicants are subject to background checks and/or a motor vehicle report.

The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, gender identity, or sexual orientation.