Overnight Room Service Server
With everything we do, we believe a stay with us will enhance your life by creating memories that last a lifetime. How do we accomplish this? We place food and service at the heart of everything we do! We just happen to operate a phenomenal resort called Nemacolin; you should come and grow your career here!
We are seeking to fill a key position that delivers meals to guests according to rules of etiquette, working in a formal setting to create a restaurant experience within the guest rooms, condos and private homes on property, answering questions referring to food preparation and ingredients. Be familiar with food and wine pairings appropriate for In Room Dining Menu.
In Room Dining Attendant Duties:
- Respond to any additional requests and accept payment.
- Filling service bar in guests' rooms.
- Ability to lift 40 pounds.
- Entering purchased items into handheld POS system.
- Rotating service bar stock. Maintain and clean workstation before, Maintain and clean workstation before.
Employment Responsibilities:
Setting dining tables in accordance with Nemacolin standards for all orders. Maintain the table once in a guest room when serving courses. Maintain all hot food hot and cold food cold to assure complete guest satisfaction. Delivering orders in a courteous and timely manner, delivering food by courses where possible to assure the proper pace and maintain the highest quality food and service. Observe guests and respond to questions or concerns and to create a restaurant experience in the guest's room. Accept payment. Perform opening and closing side work; keep work area clean Present, open and perform wine service in accordance with Nemacolin standards. Picking up dirty trays and tables. Relay special requests to the chef. Maintaining service bar in guests' rooms. Charging items purchased to guest folios Rotating mini bar product Calculating closing paperwork End of month inventory
ACCOUNTABILITIES:
Customer Service Responsibility Room service deliveries must be completed in a courteous and timely manner. Accurate inventory of mini bar and room service stock Create new business and avoid guest complaints Safety and housekeeping of room service area and entire hotel.
Qualifications:
- Must be at least 18 years of age.
- Ability to lift 40 pounds.
- Must have a valid drivers license.
- Must have excellent verbal communication skills
- Must be able to speak English.
- Very customer orientated individuals required.
Nemacolin requires all Associates to be vaccinated for COVID-19