Better Business Bureau Northwest + Pacific

Dupont , WA

Account Manager

Better Business Bureau Northwest + Pacific
Dupont, WA Full-time
Posted on August 31, 2018
About Better Business Bureau: For more than 100 years, BBB has been helping people find businesses, brands and charities they can trust. There are thousands of free and subscriptions websites that offer a range of information, including reviews, reports, directories, listings, and gripe sites. BBB is the one place you can find it all. BBB's mission is to be the leaders in advancing marketplace trust. BBB's vision is an ethical marketplace where buyers and sellers can trust each other. As an Account Manager, you will serve as the point of contact for our Accredited businesses on all account matters. This position compensates $15-$17 per hour, depending on experience plus bonus potential. TO APPLY FOR THIS POSITION - APPLY THROUGH THE URL PROVIDED. This is the job for you, if... You're interested in a meaningful job working at a mission based, not-for-profit organization You have VERY strong conversational communication skills You thrive in a role that requires strong multi-tasking skills You have great time management skills You have proven success in neutralizing difficult situations You possess outstanding relationship-building skills with businesses You are adaptable to any situation that comes your way As an account Manager, you'll... Responsible for meeting monthly goals by skillfully retaining businesses through positive customer relationship building Utilize strong listening skills and probing techniques to build trust and value with all accounts. Promote the value of our services by properly aligning the benefits with the needs of our businesses Manage the BBB complaint process between consumers and Accredited Businesses according to BBB standards What we're looking for... High School Diploma or Bachelor's Degree in related field 1-2 years in customer service related position Positive attitude and high degree of professionalism Intermediate computer proficiency, including familiarity with Microsoft 365 products In case you were wondering... If you are looking for an organization with a progressive culture, a position that will challenge you, a team you can laugh with then this is the opportunity for you! We pride ourselves on providing a coaching culture for our team members and we are invested in their professional development. Most importantly, you will be joining a team that embodies our five values: Trust, Respect, Integrity, Teamwork and Excellence! Benefits: Medical, Dental, and Vision Insurance Plans 100% employer-paid life insurance Paid Time Off (PTO) after 90 days Paid holidays, plus your birthday off with pay Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match BBB is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, color, gender, gender identity, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. We are dedicated to providing a work environment that is free from discrimination and harassment, and where employees are treated with respect and dignity.